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All bookings made with withinearth are subject to the following terms and conditions. Since you’ll be bound by these conditions once the agreement comes into force, we request you to carefully read and understand them. Withinearth b2b reserves the complete right to alter, add, or delete any of these terms and conditions without any prior notice, and such changes naturally apply to you upon booking a tour or package with us. Failure in adhering to our T&C might result in termination of services and deactivation of your account with b2b.withinearth.com.

1. Pricing

A price mentioned in our website or brochure vary as per the services, In Case of Hotel they will be Per Room Per Night which does not include TOURISM DIRHAM (It is to be paid by the guest directly at the hotel), In Case of tours it is based on per person with SIC (Seat in Coach) basis and will be shown with the total number of the guest if searched via private basis. It is non-inclusive of any kind of payment done from the part of customers, in the form of visa fee, room charges and tips to drivers or guides. In addition, changes in pricing may occur in the event of any additional expense incurred by your transport or accommodation service provider. All the third party attractions and products must not be sold individually at rates lower than their gate prices. The discounts can be given only if in combination with other products and under no circumstances its featured rates must be less than the attraction's gate price.

2. Mode of Payment

Upon choosing your preferred tour service or holiday package, you can make your payment via a valid credit card/Debit card, such as American Express, Discover, MasterCard, Diners, or Visa. Depending on the package, you may be entailed to make full payment.

3. Payment Confirmation

As soon as you make the payment, we’ll send you a confirmation email, along with a unique booking reference number and voucher. Since it is deemed as a proof of payment, we advise you to take a print out of the voucher.

4. Disclaimer of Liability

  • We take all possible effort to make sure that information contained on the website of Withinearth b2b is precise and genuine. If you find any information on this website to be imprecise, please notify us the same by forwarding us an email to [email protected] or by dialing us at +603 2166 3969, and we’ll try to rectify it as early and practicable as possible .
  • While we endeavor to keep the information up-to-date, there may be incorrect or outdated content. Moreover, website content is subject to change without any prior notice. Withinearth b2b does not give assurance, warranty, or representation of any sort, implicit or explicit, on account of the authenticity, accurateness, appropriateness, comprehensiveness, reliability, and availability of information contained on the website.
  • In order to keep the website up and running in the most efficient and smooth manner as well as ensure that our IT infrastructure is free of any error or virus, we implement state of the art technological solutions. That said, Withinearth b2b will take no responsibility for and should not be held liable in the event the website is temporarily inaccessible or for any loss or damage that occur as an outcome of the access to, or incapability to use the website of Withinearthb2b due to virus attacks whatsoever.
  • Withinearthb2b website may contain links that lead to third party websites, which consequently are not under the control of Withinearth b2b. Apparently, we do not have any authority on and take no accountability with regards to information available on such websites.
  • Under no circumstance, Withinearth b2b or any of its employees, partners, agents, or sub-contractors should be held liable for any consequential or unintended loss, claim or decision made as part of the use of its website, content or materials, which include, but not restricted to, business loss, data corruption, loss of goodwill or reputation, and loss of personal information.

5. No Show Policy

If you do not avail of a paid tour service partly or fully, Withinearth b2b will not make any refund in such circumstance. This is applicable to all unutilized Withinearth B2B tour services including city tour, limo service, desert safari etc.

6. Cancellation Process

In order to cancel a booking, Firstly we would request you to cancel the booking through on Withinearthb2b.com also send us a notification in writing. An email would be enough. Once we receive your cancellation request, we’ll acknowledge it through one of these modes: email, telephone, or fax, while citing the cancellation fee you may be required to pay. Please be informed that Withinearthb2b is not liable for any cancellation request received from guests.

7. Guest Refund Policy

The Guest Refund Policy is meant to support guests in the event they suffer any travel issue. It is applicable to all guests who make a tour reservation through Withinearthb2b website. However, this will be in accordance with the terms stated on your tour booking voucher. While we’ll do everything possible to refund the amount if you need to cancel a tour or package booked through the Withinearthb2b, it is vital to note that we’re subject to different set of policies when it comes to private contract. It is, therefore, not viable for us to guarantee the same refund procedure or policies for all tours and services listed on Withinearthb2b website. Accordingly, the following policies apply for:

  • Tickets: All tickets are non-refundable as well as non-transferrable .
  • Visa: Fee charged for all types of visas is non-refundable, as the immigration authority of the UAE normally does not refund the amount in the case of rejected visa applications.
  • Unused Tours: No refund can be made for unused tours, partly used or unutilized part of holiday package. Precisely, such unused services are not exchangeable or refundable.
  • No Show: Withinearth B2B should not be held liable, if a guest fails to notify our team regarding the cancellation of tour or do not reach on time at the place of commencement of tour. Such cases will be treated as No Show and are non-refundable.
  • Third party services: Since they are subject to different refund and cancellation policies, some of the services offered by third parties may be non-refundable. We normally provide the details of the same at the time of booking.
  • In order to get refund of a tour service or package purchased directly from the Withinearth B2B, you’ll need prior authorization in writing. All decisions taken by Withinearthb2b with regards to refund policy will be final and bind on both Withinearth B2B and guests.

8. Cancellation Policy

Your ability to amend or cancel a tour booking made through Withinearthb2b is determined by the respective tour’s terms and conditions or third party suppliers’ cancellation policies. Accordingly, depending on the tour type, there are instances in which you may not be able to make an amendment / cancellation of your tour booking or will have to abide by certain conditions for the same.

9. Itinerary Amendments

Depending on climatic conditions, flight schedules, and such other various aspects, certain inclusions in your package, such as transfers, are subject to changes. In such situation, we’ll try to offer suitable alternatives of original tour value, which – however – is subject to its availability. As mentioned earlier, Withinearthb2b holds the complete right to make minor changes in the tour packages, and the guest is not entitled for any refund in such circumstances. Furthermore, no refund is made on cancellation of a tour service due to the reasons beyond our control, such as natural calamities. For any special request mention the same information in special request column given on the booking detail page also note that the request given by the guest will be subject to availability.

10. Accommodation & Check-in & Check-out Policy

At Withinearthb2b, we endeavor to help you pick an accommodation choice that best suit your business or holiday needs. Regarding check-in / check-out policy, it varies from one hotel to another, and hence we advise you to refer to your hotel website. Apparently, Withinearthb2b is not liable for any late or early check-in or check-out, To avail that we would request you either to send us an email with the arrival timing of the guest immediately after the booking is done, or else mention the same information in special request column given on the booking detail page also note that the request given by the guest will be subject to availability.

11. Travel Documents

Be sure, especially if you’re coming from another country, to carry all documents that qualify your entry to the destination. Reimbursement will not be made by Withinearthb2b, if your entry is restricted due to the lack of proper documents. Further, prior to your visit, it is highly recommended to check with your country’s consulate to get an idea on entry prerequisites.

12. Website Usage

Each of Withinearthb2b content, covering images, product details and description, pricing information, and logo, is proprietary to Withinearthb2b. You may view or print any or all part of the website, though cannot be utilized for any commercial, non-personal or illegal causes.

Withinearth B2B is firmly dedicated to protect the privacy and confidentiality of our esteemed guests’ personal information. We, therefore, implement state-of-the-art electronic and technical safety system in order to safeguard guests’ privacy rights when they use our website or interact with Withinearth B2B staff. The inclusions of privacy policy outlined herein will give you a clear understanding on how Withinearth B2B will collect, utilize, and most of all, protect your information that you provide us through any of these sources, such as email, company website, or agent.

1. Collection of Personal Information

Withinearth B2B entails to submit your personal details, such as name, contact number, location address, email id, and payment info, especially when you get in touch with us to enquire about our services or at the time booking a tour package. By submitting such details, you allow us to utilize your personal data for further relevant purpose.

2. Use of Information

The client’s personal information collected via the website, email or other sources is primarily used to confirm booking, authenticate credit card information, and process the payment. Apart from utilizing it for activities intended to improve the website’s performance, this information is also submitted to airline or accommodation service provider, depending on your preferred service package.

3. Privacy of Your Data

At Withinearth B2B, we assure you that we’ll not disclose or sell any information – partly or fully - provided by you at the time of booking. Even if we have to submit your details to third parties including hotels and flight carriers, we ensure that they strictly confirm to our privacy policy and terms and conditions.

4. Legal Disclosure of Information

In order to obey a court order or safeguard the Withinearth B2B rights, we may disclose your private details.

5. Collection of Non-Personal Information

This indicates data that Withinearth B2B compiles through suppliers, third party service providers, and web logs, and it is mainly put in use to analyze the performance of our website.

6. Opt-Out

Should you no more wish to obtain our newsletters or emails indicating latest tour promotions, we request you to notify the same to our customer support team. Give us a call on +91 2022838888 or send an email to [email protected] with subject ‘Unsubscribe.’

7. Contests and Surveys

From time to time, Withinearth B2B conducts sweepstake, lucky draw, polls and surveys, of which some are planned in conjunction with third party sponsor. In such instances, we’ll inform our clients about the involvement of a third party as well as their scope of utilizing your personally identifiable information. Further, it is up to you whether or not to participate in such contest, survey or poll.

8. Secured Financial Transaction

To avoid any kinds of discrepancies in terms of the use of your personal information, we deploy advanced server to secure your orders and process information. The use of sophisticated technical system will provide a further layer of protection to your sensitive data, such as payment details.

Payment Options

Choose from one of our quick and convenient payment options, and our team will ensure that the whole procedure is undertaken in the safest manner possible.

  • Credit card
  • Bank guarantee
  • Internet Banking
  • Cash deposit
  • Bank transfer

We also offer following payment choices for our clients.

  • Floating Cash Deposit: This requires clients to maintain a certain amount of money as floating deposit, as agreed by both parties. As soon as the client makes a reservation, this is deducted from the deposit amount. But reservations will not be allowed or even cancelled, if the deposit fund is low or insufficient.
  • Credit Line: Clients can secure a confirmed booking of tours and services with an established credit line. In order to be assigned with a credit line, it’s vital for the clients to abide by the provisions and standards set by Withinearthb2b, besides maintaining a floating deposit or a bank guarantee from a reputable financial institution.

Withinearthb2b provides a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.

Cash AgentCredit Agent
No credit limit is assigned Will be assigned a credit limit
No floating deposit is required A floating deposit is required
Not able to issue voucher until payment is madeVoucher can be issued soon after the confirmation of booking
Reservation can be made with a live credit card & Debit CardReservation can be made with a credit limit assigned
Need to make payment though Credit and Debit card prior to the cancellation deadlineCredit amounts will be adjusted based against Credit limits & Withinearthb2b’s payment / invoice rules
Can directly voucher the booking once the payment done by credit and debit cardCan voucher the booking instantly through Credit Limits
Can make bookings within Cancellation periodCan make bookings within Cancellation period
Cannot Confirm the booking can only VoucherCan Confirm the Booking without vouchering
General Terms and conditions
RESERVATION AND CONFIRMATION

Enquiries or hotel reservations and Tour Services must be through Within Earth Holidays (WITHIN EARTH). Minimum information is required in order to handle your reservation efficienly. Please advise exact :

    • Arrival/departure dates and flights details

    • Hotel, number/type of rooms and meals required

    • Guide requirements

    • Names of clients in full with gender (Mr/Mrs/Miss etc)

    • Nationality

    • All reservation requests will be confirmed by e-mail, Online Booking System

OUR RESPONSE TIME

All bookings requested will be replied by email within 24 hours. If you do not receive any reply from us within these period, kindly resend your request as the message could be lost in transmission. Proof of sending is not proof of receipt.

OUR CONTACT

24/7 Emergency contact:  +20233380880, +20237617548, +201111072624

[email protected]

Online chat 24/7 

B2b.withinearth.com 

PAYMENT: 

Full payment must be received before cancellaiton deadline.

Failure to comply with this condition may result in the cancellation of affected reservations without prior notice. 

When making telegraphic transfers please advise us your date of remittance, your bankers and corresponding banks .

1) Foreign and personal cheques are strictly not accepted

2) Bank drafts are accepted provided they are drawn on a clearing bank. Otherwise any bank charges incurred are chargeable.

3) All outgoing bank charges including intermediary bank charges shall be borne by you. 

4) Any credit card payment made shall always be subject to incidental admin charges.

5) For credit card refund, “Refunds will be done only through the Original Mode of Payment”.

PAYMENT DISPUTE 

If there is any item of bona fide dispute arising out of or in connection with any booking, full details of the dispute shall be made known to WITHIN EARTH by you in writing to us before 15 days of arrival date, with proof that dispute was forwarded to WITHIN EARTH during the hotel stay or period of the services provided by WITHIN EARTH. You shall take all reasonable steps and provide all necessary information and co-operation as may be requested by WITHIN EARTH to resolve the dispute in the shortest time possible. 

REFUNDS OF TOURS

After commencement of tours, no refund in full or in part will be given for services included in the programme that are not utilized.

VOUCHER NUMBER 

Kindly advise the voucher number for all arrangements required to WITHIN EARTH upon confirmation. A copy of your itinerary should be accompanied with your voucher number and these items must be received by WITHIN EARTH at least 07 days prior to the arrival of your clients. Should your voucher number stipulate services other than originally required for, we reserve the right to collect the cost of such services directly from the clients unless we receive the full payment for such additional services before they are provided.

CANCELLATION PROCEDURE 

We must be notified in writing of any cancellation by email. A notice is only considered to have been served provided that an acknowledgement and acceptance by WITHIN EARTH is obtained. Proof of sending does not constitute proof of receipt nor acceptance of the cancellation notice.

Cancellation fees is charged according to the confirmed cancellation policy in the booking confirmation. You are financially obligated to follow and pay according to follow such policies specified therein, including release after cancellation arising out of your default in our terms and conditions.

Within cancellation deadline, for those booking that is no longer able to cancel without cancellation penalty, any amendment or waiver for cancellation fee or penalty is always subject to the approval of hotel accommodation provider.

Refund or amendment, including force majuere is always subject to approval of hotel accommodation provider.

CHILD FARE (02 TO 12 YEARS) 

Reduction per child is 50% of adult rate for daily tours and airport transfers. For packages which include meals and accommodation, the price is 75% of adult rate, provided they share the same room with two adults in a twin room with an extra bed provided. Otherwise the full adult fare applies.

ROOM BLOCKING

In no case is the blocking of accommodation bookings for future sales permitted. 

Changes of guest name is not permited.

LUGGAGE ALLOWANCE 

a general rule, only one piece of luggage and one carry-on bag will be allowed for each client. WITHIN EARTH reserves the right to collect payment directly from the clients for any additional costs incurred for transportation of the excess luggage.

LIMITED LIABILITY

WITHIN EARTH’ maximum liability shall be limited to the amount paid to WITHIN EARTH for each Booking.

You further agree and acknowledge that WITHIN EARTH acts only as an intermediary in making arrangements for the sale of FIT/GIT Products and Services on behalf of its suppliers and / or hotels and that only the hotel or other Supplier and Guest will be parties to the hotel contract under such terms as specified in the Voucher. WITHIN EARTH is therefore not obliged to and shall not deal with any complaints or defend itself against any claims brought by Guest. As such, you agrees and acknowledges that WITHIN EARTH is not liable for personal injury, illness, property damage or other loss of expense of any nature whatsoever arising directly or indirectly out of any actions of hotels, transportation company or other supplier in providing or rendering services reserved through WITHIN EARTH systems. Any such claim is limited and shall only be covered under the travel insurance that individual Guest need to purchase.

INDEMNITY 

You agree to indemnify, defend and hold WITHIN EARTH harmless from and against any loss or liability, including legal expenses, arising out of any and all claims, demands, debts, damages, losses, actions, suits, expenses or costs arising out of or in connection with damage to or loss of the Customer in any way sustained or alleged to have been sustained in connection with the Travel Components under this Agreement due to any negligent act or omission on the part of your agency and/or your agency’s contractors, employees, subcontractors, representatives or agents.

In addition, the Parties acknowledge and accept that neither Party is liable to indemnify or defend the other Party against any claims, damages, consequential damages, negligence, failing, fault or omission on the part of any hotel accommodation provider, owner or controller of any Travel Component and/or any third party. 

Neither Party will be liable for any special, indirect, incidental, or consequential damages.

JURISDICTIONAL SPECIAL TERMS:

The jurisdictional specific terms which apply when billing & payment is made in different currency.

You agree, represent and warrant that each Within Earth Holidays entity providing one or more of the Services under Travel Services Agreement is providing its element of the Services as an independent contractor, and not as a partner or joint venturer with the other Parties; shall be only severally liable in respect of its own obligations under this Agreement; and shall not be liable in connection with the Services provided by any other Within Earth Holidays entity, whether jointly, jointly and severally or at all.

Governing Law and Jurisdiction for payment in AED currency:

  • Any purchase, dispute or claim arising out of or in connection with booking made with Within Earth Holidays that bill in AED & accepted in AED, shall be governed and construed in accordance with the laws of UAE.
  • Provision of our travel services for billing in AED, is by WITHIN EARTH HOLIDAYS FZCO (CR: 6644) with registered address P O BOX: 103, Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates.

Governing Law and Jurisdiction for payment in other currencies:

  • Any purchase, dispute or claim arising out of or in connection with booking made with Within Earth Holidays that bill in USD or MYR & accepted in USD or MYR, shall be governed and construed in accordance with the laws of MALAYSIA.
  • Provision of our travel services for billing in USD is by WITHIN EARTH HOLIDAYS LIMITED (2642184), whose registered office is at Room 601, Albion Plaza, 2-6 Grandville Road, Tsim Sha Tsui, Kowloon, Hong Kong.
  • Provision of our travel services for billing in MYR is by WITHIN EARTH HOLIDAYS SDN BHD (854439-T), whose business address is at Suite B-09-04, Block B, 9th Floor, Megan Avenue 2, Jalan Yap Kwan Seng, 50450, Kuala Lumpur Malaysia.
Privacy Policy
Who are we?

We offer a wide range of accommodation and travel booking services (Services) across our websites, channels and platforms. We refer to all of these services, together with our applications and websites as "Services" in this Privacy Notice.

For the purposes of the General Data Protection Regulation 2016/679 ("GDPR"), and to the extent that we process personal information of our B2B Partners, we are an independent "data controller". Any personal information we collect and process in this context, is necessary to enable us to manage our business relationship with our B2B Partners (Agents and Suppliers), to supply our Services and to perform our business functions and activities, including:

  • our provision of accommodation and travel booking services;
  • the facilitation of payments for accommodation and travel booking services;
  • our compliance with our policies, procedures and legal obligations.

We are firmly committed to ensuring the privacy of the personal information we collect and to maintaining safeguards to protect personal information in our care. There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Privacy Notice. Where this occurs, we will adjust our information handling practices in your jurisdiction, to comply with these local data protection laws.

How we use the personal information

We collect personal information in order to manage our business relationships and continue providing our Services. Having this information enables the efficiency of our Services and allows us to continue fulfilling our obligations to our B2B Partners. Further information about the specific purposes for which we use the personal information we collect, and the legal basis of our processing for those purposes, can be found below.

To provide the Services

We use the personal information we collect to provide our Services. In the course of conducting business, we may also work with service providers that may have access to your personal data and that process the aforementioned data in the name and on behalf of us as a result of the provision of services. The aforementioned service providers of us are included, by means of example but not limited to the following sectors: Accommodation, logistics & transport, technology and IT services.

To process and facilitate transactions and payments

While we do not store any credit cards details in facilitating payment process; we will use the personal information we collect to process transactions and payments, such as payments for accommodation and travel services;

To communicate with our B2B Partners about the Services

We use contact information we collect from our B2B Partners to send transactional communications via email and within the Services, including confirming bookings, reminders of payments due, responding to questions and requests, providing customer support, and sending notices (on the basis of performing our contractual obligations, or on the basis of our legitimate interests to provide customer service to our B2B Partners) to Travel Service Provider. We also send communications during the process of Service onboarding, to help our B2B Partners become more proficient in using our Services.

To provide and improve customer support and to respond to requests

We use B2B Partner contact information to resolve issues, to respond to requests for assistance and to ensure quality assurance and security, on the basis of our legitimate interest in improving our customer support.

To comply with our legal obligations, policies and procedures

We will not disclose any personal information unless it is required by authority, law, court order or the requirement of any regulatory body, including banking and tax reporting obligations.

How we store and secure the personalinformation we collect Information storage and security

We use reasonable technical and organisational measures to secure the personal information we hold.

We use reputable data hosting service providers to host the information we collect. We take steps to ensure that any personal information we store with our data hosting service providers is adequately safeguarded (including contractual provisions, appropriate supervision and assessment where necessary).

We cannot guarantee the security of any information or data you provide online. In the event of a serious security incident involving your personal information, we will notify you and report the incident to the relevant authorities as required by applicable law.

Security of transactions

Our outsourced payment gateway for credit card payment, are PCI DSS Level 1 Certified; that imposed on businesses that store, process, or transmit payment card data. 

How long we keep your personal information

Information we collect from our B2B Partners will be retained for the duration of our contractual relationship, and for a reasonable period thereafter. We retain this information as reasonably necessary to:

  • maintain our business records (for analysis, security, tax and/or audit purposes);
  • handle any complaints or disputes regarding the Services;
  • comply with our legal obligations and protect or defend our legal rights;
  • enforce our contractual obligations and agreements; and
  • support our business operations and continue to develop and improve our Services.
  • Where we retain information for Service improvement and development, we take steps to eliminate identifiable information, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyse personal characteristics.

Once personal information is no longer needed to fulfil the purpose for which it was collected, we will take reasonable steps to securely destroy or de-identify that information unless we are prevented from doing so by law. If destruction or de-identification is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until secure deletion is possible.

Changes to our Privacy Policy

We may change this Notice from time to time. We will post any changes on this page and, if the changes are significant, we will notify you by sending you an email notification. We encourage you to review this Notice whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to this Notice, you will need to stop using the Services. If we make any changes to how you can exercise your individual rights, we will notify you.

Contact Us

If you have any questions about this Privacy Notice or our privacy practices, if you need to access this Privacy Notice in a different format, or if you would like to exercise your individual rights, please contact by email or phone, at: Email: [email protected]

Cookie Policy