Enquiries or hotel reservations and Tour Services must be through Within Earth Holidays (WITHIN EARTH). Minimum information is required in order to handle your reservation efficienly. Please advise exact :

    • Arrival/departure dates and flights details

    • Hotel, number/type of rooms and meals required

    • Guide requirements

    • Names of clients in full with gender (Mr/Mrs/Miss etc)

    • Nationality

    • All reservation requests will be confirmed by e-mail, Online Booking System

OUR RESPONSE TIME

All bookings requested will be replied by email within 24 hours. If you do not receive any reply from us within these period, kindly resend your request as the message could be lost in transmission. Proof of sending is not proof of receipt.

OUR CONTACT

24/7 Emergency contact:  +20233380880, +20237617548, +201111072624

[email protected]

Online chat 24/7 

B2b.withinearth.com 

PAYMENT: 

Full payment must be received before cancellaiton deadline.

Failure to comply with this condition may result in the cancellation of affected reservations without prior notice. 

When making telegraphic transfers please advise us your date of remittance, your bankers and corresponding banks .

1) Foreign and personal cheques are strictly not accepted

2) Bank drafts are accepted provided they are drawn on a clearing bank. Otherwise any bank charges incurred are chargeable.

3) All outgoing bank charges including intermediary bank charges shall be borne by you. 

4) Any credit card payment made shall always be subject to incidental admin charges.

5) For credit card refund, “Refunds will be done only through the Original Mode of Payment”.

PAYMENT DISPUTE 

If there is any item of bona fide dispute arising out of or in connection with any booking, full details of the dispute shall be made known to WITHIN EARTH by you in writing to us before 15 days of arrival date, with proof that dispute was forwarded to WITHIN EARTH during the hotel stay or period of the services provided by WITHIN EARTH. You shall take all reasonable steps and provide all necessary information and co-operation as may be requested by WITHIN EARTH to resolve the dispute in the shortest time possible. 

REFUNDS OF TOURS

After commencement of tours, no refund in full or in part will be given for services included in the programme that are not utilized.

VOUCHER NUMBER 

Kindly advise the voucher number for all arrangements required to WITHIN EARTH upon confirmation. A copy of your itinerary should be accompanied with your voucher number and these items must be received by WITHIN EARTH at least 07 days prior to the arrival of your clients. Should your voucher number stipulate services other than originally required for, we reserve the right to collect the cost of such services directly from the clients unless we receive the full payment for such additional services before they are provided.

CANCELLATION PROCEDURE 

We must be notified in writing of any cancellation by email. A notice is only considered to have been served provided that an acknowledgement and acceptance by WITHIN EARTH is obtained. Proof of sending does not constitute proof of receipt nor acceptance of the cancellation notice.

Cancellation fees is charged according to the confirmed cancellation policy in the booking confirmation. You are financially obligated to follow and pay according to follow such policies specified therein, including release after cancellation arising out of your default in our terms and conditions.

Within cancellation deadline, for those booking that is no longer able to cancel without cancellation penalty, any amendment or waiver for cancellation fee or penalty is always subject to the approval of hotel accommodation provider.

Refund or amendment, including force majuere is always subject to approval of hotel accommodation provider.

CHILD FARE (02 TO 12 YEARS) 

Reduction per child is 50% of adult rate for daily tours and airport transfers. For packages which include meals and accommodation, the price is 75% of adult rate, provided they share the same room with two adults in a twin room with an extra bed provided. Otherwise the full adult fare applies.

ROOM BLOCKING

In no case is the blocking of accommodation bookings for future sales permitted. 

Changes of guest name is not permited.

LUGGAGE ALLOWANCE 

a general rule, only one piece of luggage and one carry-on bag will be allowed for each client. WITHIN EARTH reserves the right to collect payment directly from the clients for any additional costs incurred for transportation of the excess luggage.

LIMITED LIABILITY

WITHIN EARTH’ maximum liability shall be limited to the amount paid to WITHIN EARTH for each Booking.

You further agree and acknowledge that WITHIN EARTH acts only as an intermediary in making arrangements for the sale of FIT/GIT Products and Services on behalf of its suppliers and / or hotels and that only the hotel or other Supplier and Guest will be parties to the hotel contract under such terms as specified in the Voucher. WITHIN EARTH is therefore not obliged to and shall not deal with any complaints or defend itself against any claims brought by Guest. As such, you agrees and acknowledges that WITHIN EARTH is not liable for personal injury, illness, property damage or other loss of expense of any nature whatsoever arising directly or indirectly out of any actions of hotels, transportation company or other supplier in providing or rendering services reserved through WITHIN EARTH systems. Any such claim is limited and shall only be covered under the travel insurance that individual Guest need to purchase.

INDEMNITY 

You agree to indemnify, defend and hold WITHIN EARTH harmless from and against any loss or liability, including legal expenses, arising out of any and all claims, demands, debts, damages, losses, actions, suits, expenses or costs arising out of or in connection with damage to or loss of the Customer in any way sustained or alleged to have been sustained in connection with the Travel Components under this Agreement due to any negligent act or omission on the part of your agency and/or your agency’s contractors, employees, subcontractors, representatives or agents.

In addition, the Parties acknowledge and accept that neither Party is liable to indemnify or defend the other Party against any claims, damages, consequential damages, negligence, failing, fault or omission on the part of any hotel accommodation provider, owner or controller of any Travel Component and/or any third party. 

Neither Party will be liable for any special, indirect, incidental, or consequential damages.

JURISDICTIONAL SPECIAL TERMS:

The jurisdictional specific terms which apply when billing & payment is made in different currency.

You agree, represent and warrant that each Within Earth Holidays entity providing one or more of the Services under Travel Services Agreement is providing its element of the Services as an independent contractor, and not as a partner or joint venturer with the other Parties; shall be only severally liable in respect of its own obligations under this Agreement; and shall not be liable in connection with the Services provided by any other Within Earth Holidays entity, whether jointly, jointly and severally or at all.

Governing Law and Jurisdiction for payment in AED currency:

• Any purchase, dispute or claim arising out of or in connection with booking made with Within Earth Holidays that bill in AED & accepted in AED, shall be governed and construed in accordance with the laws of UAE.
• Provision of our travel services for billing in AED, is by WITHIN EARTH HOLIDAYS FZCO (CR: 6644) with registered address P O BOX: 103, Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates.
  

Governing Law and Jurisdiction for payment in other currencies:

• Any purchase, dispute or claim arising out of or in connection with booking made with Within Earth Holidays that bill in USD or MYR & accepted in USD or MYR, shall be governed and construed in accordance with the laws of MALAYSIA.
• Provision of our travel services for billing in USD is by WITHIN EARTH HOLIDAYS LIMITED (2642184), whose registered office is at Room 601, Albion Plaza, 2-6 Grandville Road, Tsim Sha Tsui, Kowloon, Hong Kong.
• Provision of our travel services for billing in MYR is by WITHIN EARTH HOLIDAYS SDN BHD (854439-T), whose business address is at Suite B-09-04, Block B, 9th Floor, Megan Avenue 2, Jalan Yap Kwan Seng, 50450, Kuala Lumpur Malaysia.

We offer a wide range of accommodation and travel booking services (Services) across our websites, channels and platforms. We refer to all of these services, together with our applications and websites as "Services" in this Privacy Notice.

For the purposes of the General Data Protection Regulation 2016/679 ("GDPR"), and to the extent that we process personal information of our B2B Partners, we are an independent "data controller". Any personal information we collect and process in this context, is necessary to enable us to manage our business relationship with our B2B Partners (Agents and Suppliers), to supply our Services and to perform our business functions and activities, including:

• our provision of accommodation and travel booking services;
• the facilitation of payments for accommodation and travel booking services;
• our compliance with our policies, procedures and legal obligations.

We are firmly committed to ensuring the privacy of the personal information we collect and to maintaining safeguards to protect personal information in our care. There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Privacy Notice. Where this occurs, we will adjust our information handling practices in your jurisdiction, to comply with these local data protection laws.

We collect personal information in order to manage our business relationships and continue providing our Services. Having this information enables the efficiency of our Services and allows us to continue fulfilling our obligations to our B2B Partners. Further information about the specific purposes for which we use the personal information we collect, and the legal basis of our processing for those purposes, can be found below.

We use the personal information we collect to provide our Services. In the course of conducting business, we may also work with service providers that may have access to your personal data and that process the aforementioned data in the name and on behalf of us as a result of the provision of services. The aforementioned service providers of us are included, by means of example but not limited to the following sectors: Accommodation, logistics & transport, technology and IT services.

While we do not store any credit cards details in facilitating payment process; we will use the personal information we collect to process transactions and payments, such as payments for accommodation and travel services;

We use contact information we collect from our B2B Partners to send transactional communications via email and within the Services, including confirming bookings, reminders of payments due, responding to questions and requests, providing customer support, and sending notices (on the basis of performing our contractual obligations, or on the basis of our legitimate interests to provide customer service to our B2B Partners) to Travel Service Provider. We also send communications during the process of Service onboarding, to help our B2B Partners become more proficient in using our Services.

We use B2B Partner contact information to resolve issues, to respond to requests for assistance and to ensure quality assurance and security, on the basis of our legitimate interest in improving our customer support.

We will not disclose any personal information unless it is required by authority, law, court order or the requirement of any regulatory body, including banking and tax reporting obligations.

We use reasonable technical and organisational measures to secure the personal information we hold.

We use reputable data hosting service providers to host the information we collect. We take steps to ensure that any personal information we store with our data hosting service providers is adequately safeguarded (including contractual provisions, appropriate supervision and assessment where necessary).

We cannot guarantee the security of any information or data you provide online. In the event of a serious security incident involving your personal information, we will notify you and report the incident to the relevant authorities as required by applicable law.

Our outsourced payment gateway for credit card payment, are PCI DSS Level 1 Certified; that imposed on businesses that store, process, or transmit payment card data. 

Information we collect from our B2B Partners will be retained for the duration of our contractual relationship, and for a reasonable period thereafter. We retain this information as reasonably necessary to:

• maintain our business records (for analysis, security, tax and/or audit purposes);
• handle any complaints or disputes regarding the Services;
• comply with our legal obligations and protect or defend our legal rights;
• enforce our contractual obligations and agreements; and
• support our business operations and continue to develop and improve our Services.
• Where we retain information for Service improvement and development, we take steps to eliminate identifiable information, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyse personal characteristics.

Once personal information is no longer needed to fulfil the purpose for which it was collected, we will take reasonable steps to securely destroy or de-identify that information unless we are prevented from doing so by law. If destruction or de-identification is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until secure deletion is possible.

We may change this Notice from time to time. We will post any changes on this page and, if the changes are significant, we will notify you by sending you an email notification. We encourage you to review this Notice whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to this Notice, you will need to stop using the Services. If we make any changes to how you can exercise your individual rights, we will notify you.

If you have any questions about this Privacy Notice or our privacy practices, if you need to access this Privacy Notice in a different format, or if you would like to exercise your individual rights, please contact by email or phone, at: Email: [email protected]